How long does an order take to process?
Orders may takes 1-3 days to process being shipping unless otherwise stated.


Do you have a size guide? 

Yes, however every item we carry has a bit of a different fit. You can find most accurate sizing when choosing your size for each product.

 How do I change or cancel my order?

You have 24 hours from the time of purchase to request an edit or cancellation of an order. Editing is approved based on inventory availability, and is not guaranteed. In some cases, orders are shipped within 24 hours from time of purchase and cannot be cancelled once a tracking number is issued. If you need to put in a request please do so immediately by calling Customer Service as orders can be shipped the same day of purchase. 

I have two coupon codes, can I combine them? 

Coupon codes and/or promotions cannot be combined or applied to the same order.

What happens if I forget to apply my coupon code?

Unfortunately, we are unable to manually apply a discount to an order once it’s placed. However, the code can be applied to a future order if it is still valid.

Why isn’t my coupon code working? 

Accuracy: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. 

Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. 

Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. 

Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.

How do I track my package?

Your tracking confirmation is sent via email as soon as your order ships. If you haven’t received an email, please be sure to check your spam folder. 


If you have any unanswered questions or concerns, please email OutReach@ShopSwankAPosh.com