We are looking for a talented Junior Graphic Designer to join our creative team. In this role, you help design and create digital marketing materials for social media and other platforms. Candidates should be able to produce high-quality materials while adhering to deadlines.
Junior Graphic Designer Duties and Responsibilities:
Design digital images or other types of marketing materials
Contribute to layout, typography, and photography decisions
Conduct market research
Take direction from senior designers
Exceed client expectations
Adhere to project deadlines
Understands Swank A Posh's brand voice
Junior Graphic Designer Requirements and Qualifications
Experience in an internship or entry-level graphic design role
Familiarity with Adobe Creative Suite, including Photoshop and InDesign
Attention to detail
A portfolio of past work
Responsible for hitting daily KPI goals of 10-15 samples daily, while maintaining on trend and on brand styling.
On set styling of a wide variety of products (junior, plus, accessories, footwear), ensuring that priority items are shot first.
Maintain a close eye on the photo shoot camera to ensure all discrepancies are being caught and each look is fully captured to the highest garment aesthetic.
Consistently utilize a comprehensive understanding of styling fundamentals.
This includes a detail-oriented eye and ability to execute exceptional styling on-model (steaming, garment prep, etc.)
Continuously implement merchandise standards across all styling initiatives from prep through sample hand off.
Troubleshoot styling challenges on-set using Swank A Posh’s standards/brand aesthetic as a guide.
Maintain a consistent dialogue with the Photographer, CEO and Sample Coordinators about workflow and expectations.
Maintain a consistent shining personality with a positive attitude displaying constant adaptability to quickly changing priorities.
Keep studio space clean and organized
Maintain communicative relationship with buying/merchandising team
Gather and present fresh styling ideas and inspiration to team
Review Stylist Closet daily and request change-over/additions when necessary
Outfit effective, creative, and alluring looks for the Swank A Posh brand
Any other duties assigned by management
Minimum 2+ retail experience
Knowledge of on trend Styling with a keen eye for detail
Online portfolio that demonstrates expertise in styling on-model, still-life, product, lifestyle and editorial photography
Experience styling models on set in the fashion industry is a must
Experience working with e-commerce product styling is a must
Ability to organize, prioritize, and reorder workload in a dynamic environment
Ability to work both independently and as part of a team
Flexible thinker with the ability to make sound independent decisions
Ability to work with direct supervision, check ego at the door, and work well with others at all levels in the organization
Ability to work in a fast-paced, multi-tasking environment
Swank A Posh is searching for a skilled call center manager who can lead our representatives to better performance and improve service quality.
The call center manager will assist in establishing call center objectives, provide representatives with opportunities to expand their knowledge of services, products, and troubleshooting techniques, analyze call center data, and focus on improving performance and processes in an effort to better support customers.
You should have exceptional communication, interpersonal, and customer service skills, as well as comprehensive knowledge of company policies and offerings.
To be a successful call center manager, you should be focused on improving your team of representatives and call center practices. You should be observant and detail-oriented and possess an understanding of the business, the products and services, and the issues representatives are facing on the floor.
The ideal candidate MUST understand the Swank A Posh culture and be able to adequately understand the needs of Swank’s target audience
Hiring, training, coaching, and leading call center representatives as they provide support for customers.
Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
Assisting other management team members in identifying trends and establishing call center goals.Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
Authorizing replacements or refunds.
Taking on other tasks or projects to support employees, other managers, and call center operations.
Bachelor’s degree in business administration or relevant field.
A minimum of 3 years of proven experience in a customer service position.
Proficiency in Google Workspace and customer service software.
Proficiency in Zendesk
Proficiency in Shopify
Outstanding written and verbal communication skills.
Good understanding of management practices and techniques.
Excellent leadership and interpersonal skills.
Ability to multitask and remain calm under pressure, especially during peak hours or intense situations.
Exceptional interpersonal, customer service, problem-solving, verbal and written communication, and conflict resolution skills.
Knowledge of management principles and familiarity with company products, services, and policies.
Strong coaching and leadership skills, ability to motivate employees.
Decisiveness and attention to detail.
Proficiency with the necessary technology, including computers, software applications, phone systems, etc.
Polite, professional phone voice.
Swank A Posh is looking for an In-Store Sales Associate — the 'G.O.A.T', we're looking for the greatest of all time sales associate(s) to join our team! Ideal candidates should be friendly and energetic, customer service driven and have a passion for fashion! Sounds like you? Then read more below and apply!
In this position you will:
EARN WEEKLY BONUSES
Maximize personal sales at all opportunities
Provide a friendly and welcoming work environment
Fully style and outfit each client through suggestive selling and fitting room styling
Demonstrate how new product can mix with existing stock and previous purchases
Communicate product and customer feedback to management team
Handle multiple customers at any given time and ensure they all receive an EXCEPTIONAL level of customer service
Demonstrate effective phone etiquette
Capture and follow-up with new clients and maintain a client book
Ensure the ease of the customer experience through visual presentation and overall store maintenance
Clean, vacuum, fold, size, steam, hang, tag and replenish as assigned
Actively participate in all merchandising activities including but not limited to: daily stock maintenance and order, receiving and processing, product transfers, folding and floor changes
Maintain a professional appearance consistent with established dress code and image guidelines
Actively support securing company assets through effective asset protection in compliance with company policies and procedures
Ability to complete extensive training
MUST BE AT LEAST 18+ YEARS OF AGE1-2 year(s) of retail experienceFlexible availability — including weekends, holidays, and opening/closing
Ability to engage with customers to deliver the true Swank experience in a confident and comfortable manner
Ability to complete tasks and duties without supervision
Motivated to achieve great results because of one's enthusiasm from interacting with customers and products
The Swank Girl in three words are FLY, FUNKY, POSH. Fly because our daring style differentiates us from the competitors making us stand out. Funky because we do what we want, when we want, all while wearing what we want. Posh because although we do not follow the rules, we still act as ladies.
Swank is always accepting new, stylish people to join the Swank Gang. Apply by sending in a resume to Jobs@ShopSwankAPosh.com.
Swank is always open to giving opportunities to aspiring models.
Request a fitting and model application sending a brief email including photos, sizing, and social media handles to OutReach@shopswankaposh.com.