FAQ's

Below FAQ's are some common concerns of our customers, if you have other questions or concerns, send inquires to hello@shopswankaposh.com

 

Q: Where is my order?
A: You will receive an email once your order has been dispatched which will contain tracking information. You can also check the status of your order here.
 
Q: Why is this product no longer in stock?
A: We understand the sad feeling when that one piece you love gets away. We sometimes restock our hottest items, so always check the new arrivals.
  
Q: How do I return an item?
A: We want all our customers to be happy with your purchase. Fill out the return form on the back of your invoice. You can return any unwanted item back to us within 14 days of delivery date unless marked final sale. Returned items must be in their original and unused condition. Please note we cannot credit any grooming products, jewelry or swimwear for health and hygiene reasons. Shoes must be in original box and unworn. 
For all returns, fill out the return form on the back of your invoice. Be sure the return form is in the packaging with the item(s) being returned.
Return your order to: 
Swank Returns
14903 E 8 Mile Road,
Eastpointe, MI, 48021. 
Please be aware that returns costs are to be paid by the customer. Don't forget to obtain and keep your postage receipt in case your return gets lost on its way back to us. If you just so happen to receive a faulty/incorrect item, please email Swank Support with your order number and they will be more than happy to assist you.
 
Q: Can I cancel my order?
A: We’re very quick at processing orders to make sure that you receive it as soon as possible. Once an order has been placed, unfortunately we’re unable to cancel it.
 
Q: Why has my order been canceled?
A: Sometimes our items sell out very quickly due to such a high demand and on occasions an item you have ordered can suddenly become unavailable. We promise that these cases are rare. If an item in your order sells out, we will contact you within 48 hours to confirm the cancellation of your order. If your order contains additional items, we will dispatch the rest of your order and refund the out of stock item. In other cases, if the billing information and shipping addresses cannot be verified through our merchant your order may be cancelled.
 
Q: What happens if I forget to use a discount code?
A: Once your order has been placed we are unable to manually add the discount. Please note that the discount may be used on your next order if the code is still valid.
 
Q: Why won't my discount code work?
A: Accuracy: Have you entered the code correctly? Our codes are case sensitive, try copying and pasting the code into the Promo Code box just before checkout. 
Expired Date: Please look at the terms and conditions of the discount code to make sure this offer is still valid. 
Eligible Items: From time to time we offer discount codes for selected items only and this will be stated in the terms and conditions of the discount code. 
Unique Codes: If you are lucky enough to receive a unique code from us, please note that it cannot be used in conjunction with any other discount code and the code can only be used once.
 
Q: How long does it take to receive a online gift card?
A: When we receive your return at our warehouse, we will process the return within 10 business days. Once your return has been processed, you will receive a gift card via email.
 
Q: What do I need to bring to pick up my in-store order?
A: In order to pick up any in-store orders, you must have a government issued ID and the credit or debit card used for the transaction.
 
Q: How long do I have to pick up my order in-store?
A: If an order goes 10 days without being pick up once it is in-store, it will be shipped back to the online warehouse and the items will be returned to the inventory. You will be issued a 20% restocking fee, that will then be taken from your gift card for the total of the items.